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Crowd Manager Training>Crowd Manager Training - Fire Service ONLY
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Crowd Manager Training>Crowd Manager Training - Fire Service ONLY

Crowd Manager Training - Fire Service ONLY

Crowd Manager Training - Fire Service ONLY


1 Hour E-Learning (Online)

The Crowd Manager Training program was designed to prepare FIRE SERVICE PERSONNEL to work as crowd managers in assembly occupancies, including nightclubs, bars, restaurants, and auditoriums. If you are not in fire service, please enroll in our civilian course.

Continuing Education: Florida State Fire Inspector certificate renewal

This course has been approved by the Bureau of Fire Standards and Training at the Florida State Fire College.


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Under current national fire codes, assembly occupancies of between 50 and 250 people require at least one certified crowd control manager in attendance. Gatherings in excess of 250 people require an additional certified crowd controller per 250 people (NFPA 101, Section 12.7.6).

THIS CLASS IS FOR FIRE SERVICE PERSONNEL ONLY. If you are a civilian or non-fire service, please register for the civilian Crowd Manager course.

Ricky Rescue Training Academy’s Crowd Manager training module is a 1-hour online course designed to train and qualify individuals in crowd control and management in assembly occupancies. This includes auditoriums, bars, nightclubs, restaurants etc. Places of religious worship (exclusive) are currently exempt from this requirement so long as the occupant load is less than 500 people.

The course forms part of the Florida State Fire Inspector certificate renewal. Certified Crowd Managers are required to stay up to date with jurisdictional requirements. They must also attend crowd manager training at least once every 3 years to retain their certification.

Crowd Manager Training Objectives

The Crowd Manager training course equips candidates with the knowledge and skill sets to:

  • Define an establishment’s emergency evacuation plans
  • Ensure employees tasked with the responsibility of assisting in emergency crowd management clearly understand their roles
  • Assist in the orderly evacuation of people in emergencies

Upon successful completion of the Crowd Manager training course, participants will be able to:

  • Correctly and effectively use a portable fire extinguisher
  • Carry out pre-event inspections at venues to ensure all egress paths and exits are up to code and can be safely used in the event of an evacuation
  • Ensure all fire systems on the premises are operational and up to code
  • Provide clear guidance and leadership to crowds in the event of an emergency
  • Recognize when, and which, protection strategies ie defend-in-place, partial evacuation, or full evacuation, are called for and then successfully implement the strategy
  • Identify and effectively react to worsening weather conditions
  • Identify attendees with the potential to cause problems, and successfully deal or respond to these individuals once identified
  • Coordinate effectively with emergency responders
  • A high-speed Internet connection and a device capable of accessing the Internet.


When completing an online or blended class through Ricky Rescue Training Academy, you will be held completely responsible for your own achievements. You must ensure that you work consistently and diligently to complete the coursework and related requirements in order to move forward. These open enrollment courses allow you to pace yourself, but will require sufficient self-discipline to keep up to date with the workload. Therefore, it is your responsibility to set aside the time required to complete the various units of these courses.